BALDWIN TREEWhere are my recordings?
Stories are saved inside KeepSake on your physical device, organized by person in the Library. They are not automatically saved to Photos or uploaded to a KeepSake server.
How do I move to another device?
Create a library backup in Settings and save it outside KeepSake. Transfer that backup to the other device and restore it through KeepSake’s backup controls. Check your restored stories before removing the original copy. Reinstalling the app alone will not recover your library.
How do I share a story?
Open the story and choose a sharing destination. KeepSake can prepare audio or a photo-and-audio video, depending on the destination and file size. The receiving service sets its attachment limits. Recipients can save or forward copies.
A recording was interrupted
Look for the unfinished recording on the recording screen or in Settings. Try saving it again. If it remains unfinished, keep it for recovery and contact support before deleting the app.
Microphone or transcription isn’t working
Check KeepSake’s microphone and speech permissions in iOS Settings. Optional English transcription requires supported on-device speech recognition. You can still keep the audio when transcription is unavailable.
How do I delete information?
Use the delete option for the story or profile in KeepSake. Previously shared files, exported backups, and original photos are separate copies and must be managed where they were saved.